What To Expect
From the moment a first report of injury is made, an experienced professional begins handling your claim immediately. Adjusters are trained and their performance evaluation is based on all aspects of solid claims management to include:
- Aggressive claims handling
- Prompt and thorough investigation
- Recorded statements taken on questionable files
- 3-point contact within 24 hours of assignment
- Supervisory review of all claims
- Individual loss reserving
- Payments made for all related workers’ compensation benefits
- Medical management provided on each file
- Applicable state filings made
- Recovery of third party and second injury fund claims included
In addition to superior claims management, CCMSI offers the following:
- Experienced Claim Teams
- Account-specific, state specific adjuster assignments
- Adjuster assignment levels cap at 115 lost time files
- Supervisor to adjuster ratio is 1:3
- In-house continuing education program
Information Systems
- Full-service proprietary, mainframe-based claims administration system
- Web-based, on-line access to adjuster notes and financial information
- Flexible RMIS reporting functionality
- Electronic report delivery